My husband and I ate out last night and he commented on how fantastic our waiter was. He’s of the mindset that great service can make a meal so much better, whereas even a fantastic meal can be ruined by terrible service. I wholeheartedly agree with him, although a burned meal probably can’t be salvaged no matter how great the wait-staff…
This got me thinking about what we do here at WBJC. We certainly get our fair share of constructive criticisms, compliments and complaints, but do we provide a great service? Does what we do here truly matter in the bigger picture of life?
I believe so.
With another 9/11 anniversary approaching, we often play the “where were you when” game… I was at WBJC and remember when the decision was made not to break format to go to news. We continued playing music (drastically subdued music as I recall) with short news briefs here and there. Over the next few days we received feedback from listeners thanking us for providing a refuge from the tragedy surrounding all of us and bombarding us from most media outlets. That really showed me how WBJC affects people.
I think WBJC enriches us in a way that we often take for granted. Sometimes I get caught up in my own life… and sometimes I forget that this place is so much more than a job. While I am not the classical music aficionado that many of you are, I enjoy that YOU enjoy it! Does that make sense?
I like to feel that what I do matters, and who doesn’t? I want to feel like every time I’m here, I’m worthy of your trust. After all, it’s your donations that make what I do possible and when I do my job, whether on the website, in Membership or on the weekend Operations shift, am I doing you justice? Are you getting a quality product? I think you deserve one!
Most everyone here has worked at another station, for a syndicated show, a network or even in another industry and it’s my experience that we truly believe in the product we provide you. From the hosts who share their passion for the music with their selections, anecdotes and factoids, to the staff who make sure the equipment works, your calls get answered, and the pledge volunteers get fed… we believe in what we do.